Frequently asked questions
Contact Genelle at: genelle@faceitskin.net or apply here: https://www.faceitskin.net/blank-1
We would love for you to be a Face It Skin partner!
Upon walking in you'll notice a reception desk and receptionist during Aspire class hours (morning and evening), kindly let her know you are here for Face It and/or just have a seat in the lobby. You'll notice a lit candle and sign for Face It and just know one of us will be out to get you at your appointment time as I may be finishing up with another client, filling orders or online work.
We don't accept returns, but we do offer exchanges for unopened and unused products. Our generous sampling program lets you try products before buying, so you know if they work for you. Accepting used products isn't sanitary, ensuring we maintain the highest hygiene standards. For more details, contact us at genelle@faceitskin.net.
Because no shows and last minute changes not only creates loss of income but it takes up a time slot for someone who may have wanted that appointment time, then add my time & material used to set up for a specific appointment. This is why a minimal fee of $45.00 is enforced without 24 hours notice Monday-Friday, business days. You can cancel and reschedule on the app or desktop. To see your appointments you should be a member and be logged in.
You can refill 9 of our glass container products: Luxe Potion, Luxe Serum, Luxe Eye Gelly Treat, Double Firm Neck Cream, Hydra Bomb Eye & Face Cream, Luxe Oxygen Peel, Raspberry Clay Masks, Hydra Drench Mask and Luxe Luscious Body Cream. Bring your clean container to save $9-$10 on each refill. This supports our commitment to sustainability and reducing waste.
There are a few ways to get Face It Skin product:
1) You can order at my online store, faceitskin.net and in 1-2 working days I will fill your order and send you a "product is ready for pick-up" email. The email will state morning & afternoon/evening times you can walk in and pick-up your product in one of 2 white cabinets in our lobby.
2) Make a "product pick-up" appointment to meet with me and purchase in person.
3) Purchase your product after a treatment appointment.
Our products do not contain parabens, phthalates or any toxins the European government does not allow. We have only the purest essential oils with no synthetic fragrance for smell and function for the skin and mind to improve. We use gentle bio-based actives that perform without irritation or heavy scent.
Absolutely! There are a few ways to get samples:
1) Make a "product pick-up appointment."
2) Shop samples and load them into your cart. Then specify if you want to pick these up or pay to have them shipped to you. We ship worldwide.
3) Ask for samples at your appointment time if getting a service done with us.
Choose “Local Pickup” at checkout. You’ll receive 2 emails; an email we received your order and an email when your order is ready. At this point you can just pop in during specific hours listed in the email sent or make an appointment for a specific pick a time. Pickup is available at our Happy Valley, OR studio.
Pop-in times are during Aspire reception hours mornings until noon and evenings weekdays. Please refer to the email sent.
Face It Skin! Face It Skin neurocosmetics is made in Oregon. Neurocosmetics is a skincare field that focuses on the two-way connection between the skin and the brain, using ingredients that interact with the skin’s nervous system to influence emotional well-being and skin health. These products aim to calm stress, improve mood, and enhance skin function by modulating nerve endings and neurotransmitters in the skin, ultimately connecting physical skincare to psychological effects. A total mood booster turning a skincare routine into self care!
Shop 24/7 for natural moisturizers, skincare and makeup online: www.faceitskin.net
We carry everything from eye creams, specialty products to makeup and brushes.
Face It Skin! Steamed towels are so much better than a steamer. I didn't realize the science of steam until I started working with a R&D team developing Face It Skin product that it hit me... the weight of a wet steaming towel makes skin more pliable for extractions and product absorption giving a better skin response. We do not even have a steamer in the room anymore. Each client is like our petri dish!
